Site Policies

State Website Guidelines - State Agency Link and Privacy Policy

Compact with Texans

The Commission on State Emergency Communications (CSEC) is pleased to make this "Compact with Texans." It pledges to all residents of and visitors to the great State of Texas to do the very best job possible and to respond to your inquiries and concerns in a timely manner.

The CSEC is the state's authority on 9-1-1 and Poison Control emergency telecommunications. Our mission is to preserve and enhance public safety and health in Texas through reliable access to emergency telecommunications services.

The CSEC works with the telecommunications industry, local 9-1-1 authorities, and the Regional Poison Control Centers to administer the statewide 9-1-1 program and the Texas Poison Control Network respectively. The CSEC depends on input from its customers and stakeholders to achieve excellent service standards.

CSEC Website Privacy Policy

The CSEC has created this web site to enhance public access to agency information. This service is continually under development. The CSEC strives to keep information on this site both timely and accurate.

All information collected or maintained by the CSEC is subject to the provisions of the Texas Public Information Act (Chapter 552, Texas Government Code). Documents on this server contain hypertext pointers ("links") to information created and maintained by other public and private organizations. The CSEC does not control the authenticity, accuracy, relevance, timeliness, or completeness of outside information on any links. The CSEC is not responsible for the privacy policies, or lack of policies, in place at any site linked to or from sites to which the CSEC is linked and not within the domain of The CSEC has not acted in a discriminatory manner in choosing links to helpful sites.

For site security purposes, and to ensure that the site remains available to all users, the CSEC uses software to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Except for authorized law enforcement investigations, no other attempts are made to identify individual users or their usage habits.

Electronic & Information Resources Accessibility Policy


The purpose of this policy is to provide persons with disabilities the same access to and use of the website and electronic and information resources for which the CSEC is responsible as do persons without disabilities.


This policy applies to the website and all electronic and information resources for which the CSEC is responsible.

Site Validation/Authority

Texas Government Code 2054, Subchapter M, enacted in 2005, requires that all state agencies, including universities and institutions of higher education, provide state employees and members of the public access to and use of electronic information resources.

State web accessibility standards, outlined in Texas Administrative Code Chapter 206, are in alignment with federal regulations as outlined in Section 508 of the Rehabilitation Act of 1973, as amended in 1998.

State standards for providing accessible software and hardware products to state employees with disabilities are outlined in Texas Administrative Code, Chapter 213.

Policy Statement

The CSEC is committed to making its website and all electronic and information resources accessible to persons with disabilities by applying principles of accessibility and usability design.

Standards and Specifications

Title I, Part 10 of Texas Administrative Code (TAC) §§206.50 and 213.10 - 213.17 prescribe the standards and specifications to which state agencies must comply in making their websites and electronic and information resources accessible to persons with disabilities.


The CSEC also follows guidelines established by the World Wide Web Consortium Web Accessibility Initiative, as defined in the W3C Web Content Accessibility Guidelines, as well as the standards and guidelines in Section 508 of the Rehabilitation Act of 1973.

Testing and Validation

The CSEC carefully inspects its web pages and electronic and information resources by testing them with a variety of Section 508 compliance testing tools and other manual procedures to ensure compliance with these requirements.

Compliance Exceptions

State agencies and higher education institutions are responsible for:

  • Determining whether compliance with a provision of EIR accessibility law or administrative rules imposes a significant difficulty or expense on the agency or institution and obtaining an exception from the head of the agency or institution.
  • Providing individuals with disabilities an alternate method of access if an exception is determined by the head of the agency or institution.

An exception request shall be submitted to the executive director of an agency for each development or procurement, including outsourced development, which does not comply with the standards and specifications described in Chapter 206 and/or Chapter 213 of this title, pursuant to §2054.460, Texas Government Code.

TAC §213.17 provides for exceptions for compliance with standards and specifications for all new or changed web pages and content and all electronic and information resources developed, procured or changed on or after September 1, 2006. The CSEC may approve an exception if the agency determines that compliance would impose a "significant difficulty or expense." Alternate methods of accessibility may be used by the CSEC as provided for in Section 2054.460, Texas Government Code. To request a Compliance Exception, please contact the CSEC Accessibility Coordinator.

The requestor must justify the request and explain the costs that are avoided, set a time limit on the exception, and provide a plan for alternative accommodations to meet the needs of people with disabilities. The Accessibility Coordinator evaluates the requests and makes a recommendation to the Executive Director, who either approves or rejects the request. The Accessibility Coordinator is the custodian of these records.

Accessibility Coordinator

The CSEC has designated an Accessibility Coordinator to monitor the agency's compliance with this policy. If you use assistive technology and the format of any material on this agency's website interferes with your ability to access the information, please contact the CSEC Accessibility Coordinator.

Please indicate the nature of your accessibility problem, the format in which you would like to receive the material, the web address of the requested material and your contact information. The CSEC welcomes comments on how to improve its pages for persons with disabilities.

Accessibility Accommodations

Please contact the CSEC Accessibility Coordinator for assistance at 512-305-9694 (Voice), 512-305-6937 (Fax) or E-Mail. Or you may contact us using the relay service provider of your choice.

Additional information about accessibility programs in Texas is available from the Governor's Committee on People with Disabilities and the Department of Information Resources.


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