Training Overview

The objective of the CSEC Training Program is to educate 9-1-1 personnel throughout the state of Texas by recommending minimum training standards for 9-1-1 call takers.

Texas Health and Safety Code, Chapter 771, Subchapter C, Section 771.051: (4) The Commission shall recommend minimum training standards, assist in training, and provide assistance in the establishment and operation of 9-1-1 service.

The Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE) established telecommunicator training standards in January 1988.

To enhance these standards, in collaboration with the Texas Association of Regional Councils (TARC), CSEC established its Best Practices for Basic 9-1-1 System Training in July 2002 and adopted Rule 251.4, Guidelines for Accessibility Equipment, in February 2004. CSEC also established its Best Practices for Wireless Phase II and Voice over Internet Protocol (VoIP) in May 2008.

CSEC further identifies and fulfills call taker training needs through the coordination and provision of additional courses, such as Regional Planning Commission (RPC) Workshops.

Please note: Effective March 7, 2012, CSEC's TTY Training Program was discontinued. Alternate resources for TTY training can be found on our RPC Resources page.


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