Educational Resources

Public Education

The objective of the CSEC 9-1-1 Public Education Program is to educate the public on the proper use of 9-1-1 in order to obtain help in an emergency.

The CSEC Public Education Program takes its responsibility seriously to educate the citizens of Texas on the proper use of the 9-1-1 emergency number to save lives and property. There are three basic messages for the program: when to call 9-1-1, how to call 9-1-1, and what to say in case of a police, fire, and medical or poison emergency.

9-1-1 is at a critical stage where it is evolving into an even more vital tool to the community during an emergency. By 2020, many states will have the availability to text to 9-1-1 in an emergency and some will be able to receive voice, photo and video messages. Implementing this new IP-based technology, called Next Generation 9-1-1, will involve transitions in hardware, software and new procedures but the outcome will be an even more resilient 9-1-1 system. For more information on NG9-1-1, please click here.

9-1-1 Safety for Kids Educational Program

CSEC maintains its leadership role in the on-going development of 9-1-1 educational materials for children between the ages of 4 and 7. CSEC produced 9-1-1: Getting Help is Easy, an educational video tool that addresses current technologies as children learn the essential information about calling 9-1-1. The full version is available for viewing at no cost online. Educators who want to download activities or learn about more available resources for presentations should check out our Teacher Activities section of the website. For any questions regarding public education, please contact Melinda Crockom at

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Kari's Law

In Texas, Kari's Law requires direct access to 9-1-1 service from a telephone system that provides outbound dialing without having to first dial a prefix or other access number or code. The law also requires all capable MLTS to be programmed to send notification of a 911 call to a central location on the premises of the site a 9-1-1 call is placed. Under Kari's Law, if an MLTS system cannot meet these requirements without substantial cost, a 1-year waiver of these requirements may be granted. For more information on Kari’s Law, click here.

State & National 9-1-1 National Public Educator Forums

The CSEC supports the efforts of the 9-1-1 Public Educators of Texas (PET) as well as the 9-1-1 National Public Educators Forum (NPEF). Both groups provide networking among 9-1-1 public educators. In 2005, the PET group and CSEC collaborated on the development of the children’s video “9-1-1: Getting Help is Easy”. The video was released in 2010 and is used in Texas as well as the rest of the country, Canada, and Puerto Rico. Both PET and NPEF provide a wealth of resources for 9-1-1 educators and are free to join.


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