Service Agreements

A 9-1-1 Service Agreement must be executed between certified telecommunications utilities and interconnected VoIP service providers and the applicable RPC's in CSEC's jurisdiction.

Effective April 1, 2009, service providers must supply to the 9-1-1 selective router provider and database management service provider an executed Certificate of Authorization to Access the 9-1-1 Entity's Network and 9-1-1 Database before 9-1-1 trunks can be established to the 9-1-1 Entity's wireline 9-1-1 network and records can be loaded in the 9-1-1 Entity's database, pursuant to the provisions of the fixed ALI Agreement.  This mandatory provision will apply to all 9-1-1 interconnection and database arrangements in CSEC's jurisdiction.