CSEC Rule 251.16, Direct Access to 9-1-1 Service implements new Health and Safety Code Chapter 771A requiring all telephone systems that provide or allow outbound calling to allow for direct dialing of 9-1-1 (no initial digit, prefix, access code to reach an outbound line is permitted). A telephone system, commonly referred to as a multiline telephone system or MLTS, refers to a legacy or Internet Protocol system comprised of common control units and interconnected handsets that allow for advanced features such as conference calling and direct inward/outward dialing (see rule for complete definition).
The primary purpose of the rule is to implement the statutory waiver process under which a business service user (defined in the rule) can obtain a one-year waiver (September 1 – August 31) of the law’s requirements upon the timely submission of an affidavit that (1) the business service user made a good faith attempt to reprogram or replace the telephone system; and (2) that reprogramming/replacing of a non-compliant telephone system would be unduly and unreasonably cost prohibitive.
To request a waiver please go to http://texas911.org/karislaw/.
For more information go to CSEC's Kari's Law Webpage, which includes CSEC's Kari's Law PSA and MLTS Brochure.
The Commission has completed and submitted its Legislative Appropriations Request (LAR) for Fiscal Years 2018 and 2019. To view the FY 2018-2019 LAR click here.
The Commission approved the updated master plan at the June 29th meeting. The document was developed with input from the Commission’s Emergency Communication Advisory Committee and the Legislative Working Group, and is an appendix to the statutorily required Strategic Plan for Statewide 9-1-1 Service. The plan communicates the vision of the Texas NG9‑1‑1 System to stakeholders so that they may be actively engaged in its development and deployment. It presents a uniquely Texas perspective of the system’s functionality, management, operations, security and governance. The Master Plan was developed to ensure the successful transition from the current 9‑1‑1 system to the Texas NG9‑1‑1 System using a phased approach. It charts the course of CSEC activities necessary to transition all the RPC 9-1-1 Program Public Safety Answering Points from the current Enhanced 9‑1‑1 system to the Texas NG9‑1‑1 System. To view the NG 9-1-1 Master Plan click here.
CSEC recently created a new Poison Control Public Service Announcement (PSA) to help provide awareness on the many services poison control provides to Texans. To view the PSA on line please click here . If you or someone you know has accidentally been poisoned, please contact us anytime at 1-800-222-1222.
The Commission has completed and submitted its Agency Strategic Plan for Fiscal Years 2017-2021. To view the FY 2017-2021 Strategic Plan, click here.